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Hello & Welcome

My name is Mark Havas. I am committed to providing you with the most enjoyable experience around your technology.  

Technology can be such a bore. Don't wrestle with it. Focus on what you are passionate about. Leave the rest to me to make it work for you.

I am platform agnostic and support Windows and Mac, iPhone and Android, Google or Office 365, Skype or Google Meet... All with the same enthusiasm. It isn't the type of technology that matters, it's about you being able to get the job done!

Find me on LinkedIn | Send me an email: hello@markhavas.com


Portfolio

These are the things that I'm proud of and would love to share with you!

Automation

If you do it twice, why not automate it?


Google Accounts were created manually by hand, which created the opportunity for mistakes and inconsistencies across accounts.

Introduced my team to GAM which allowed command line access to APIs. 

I went from zero programming knowledege and taught myself bash scripting in order to automate many tedious processes.  Building deploy scripts for the entire team to use what I wrote, adding TXT file reference for non-techies to add additional data to a field e.g. add an address to the script by opening a single file in notepad. Thus requiring no coding knowledege.  

Ask for a demonstration.

Documentation to empower staff



Documentation

empowering other staff

Front of house staff often called on the IT team to troubleshoot issues in the conference and training rooms.  Waiting for IT meant unnecessary delays.

This is just one of the documents that I produced to empower front of house and managers to get their meetings running more smoothly and without delay!

Youtube Video - troubleshooting steps

Working with an external vendor

to troubleshoot and resolve a tricky issue
(Click to play video)

We had issues that would cause training rooms to become unresponsive and unreliable.  By the time the vendor arrived, the system had been powercycled and was working as expected.

This is a troubleshooting video that I shared with the vendor that demonstrated the issues when they were problematic.

The vendor was impressed and the issues were resolved!

Testimonials 

Also available via my LinkedIn profile

Mark was a great help and resource during our time together. He and I were at Domain during 2016-2018. He was the go-to for all IT, whether it be a problem with the Mac or iPhone, or everything else! He assisted me greatly during this time with issues out of my realm, from organising a new phone, to setting up with access to different portals, to just being the reliable dependable person you know is going to fix things!

I always found Mark to be very positive at work and no job was too big or small. 

I am extremely happy recommend Mark as a terrific colleague and worker. I could always trust that the issue I went to him with would be resolved with ease and was a joy to work with.

Andrew Elleray
Commercial Manager

Having worked with Mark from the start of my role he was amazing in his reactive nature, his interpersonal skills and technical ability.

He was more than just a desktop engineer, often making himself available for any technical hiccup whether that’s of a hardware or software nature.

I have seen first hand his ability to problem solve on the fly and run remote or direct diagnostic evaluations, as well as determine work arounds and quick hardware swap-outs that have urgent time constraints.

Really wonderful person to work alongside.

Warren Reid
Business Intelligence Solutions

"I call Mark Havas the Magician in all matters technological.

He reconnected me to the Domain magazines' Content Watch page-layout network while I was stationed at home.

What was even more remarkable is that he was also working remotely and doing so with patience, perseverance and resounding success, not on staff time but for the love of the end result." 

Nicole Bittar
Senior Proofreader

In the time Mark was with DomainGroup he was a tireless worker who strove to make everyone's helpdesk experience an enjoyable one.

Mark is friendly, courteous and efficient and was well liked and respected as a professional within the organisation.

Juliusz Korycki
Desktop Support Engineer

Mark has always gone above and beyond when assisting with technical issues.

His polite and helpful manner has meant I have always had nothing but positive experiences with our IT Helpdesk team. He has such a broad knowledge and nothing is too much trouble.

Camille Morris
Account Manager

Thank you

 If you have any questions or would like to chat,
Let's connect on LinkedIn